Shipping policy
At TheSculpStore, we want your order to arrive safely and within a reasonable delivery timeframe, with clear information about shipping times and costs. This Shipping Policy explains where we ship, how long delivery usually takes, and what you can expect after placing an order.
Shipping Destination
This Shipping Policy applies to orders shipped within the United States.
Orders placed by customers in the United States are processed through our international dispatch network and may then be handed over to our US fulfilment or delivery partner for the final part of the shipment.
US fulfilment partner location:
32 Court Street, Brooklyn, NY 11201, United States
At this time, we do not offer delivery outside the United States.
Processing and Delivery Times
We aim to prepare and dispatch orders as quickly as possible. Our usual shipping timeframes are listed below.
Order cut-off time
Orders placed before 5:00 PM are generally processed on the same business day.
Orders placed after 5:00 PM, as well as orders submitted on weekends or public holidays, are usually processed on the next business day.
Handling time
Orders are normally prepared and packed within 1 to 2 business days, from Monday to Friday.
Transit time
Once dispatched, delivery usually takes around 5 to 8 business days, from Monday to Friday, depending on the destination and the carrier responsible for the parcel.
Estimated total delivery time
In most cases, orders are delivered within approximately 6 to 10 business days from the date the order is placed.
Please note that all delivery timeframes are estimates only. Delays can occasionally happen due to carrier disruptions, peak periods, weather conditions, customs procedures where applicable, or other circumstances outside our control.
Shipping Costs
We offer free shipping on all orders.
Shipping Carriers
We use third-party shipping and delivery providers to transport orders within the United States. The carrier used for a parcel may vary depending on the destination and the logistics route.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email. Where tracking is available, this email may include a tracking number.
You can use the tracking details to follow your shipment through:
- the shipping carrier’s website, and/or
- the order tracking page on our website, where available
Delivery Problems
If there is an issue with your delivery, such as a delay, missing parcel, or damaged package, we recommend first checking the tracking information, where tracking is available.
If this does not resolve the issue, please contact our customer support team and include your order number together with any relevant details.
We will contact the carrier where necessary and do our best to assist you as quickly as possible.
Failed Deliveries and Incorrect Addresses
Please make sure your shipping address is entered correctly and completely at checkout.
If a parcel is returned to us because the address provided was incorrect, delivery was refused, or the parcel was not collected from a pickup point, we may deduct any return shipping or re-shipment costs from your refund in accordance with our Return and Refund Policy.
If you realise that you entered the wrong address, please contact us as soon as possible. While we cannot guarantee that changes can still be made after an order has been processed or dispatched, we will do our best to help.
Questions About Shipping
If you have any questions about delivery times, carriers, or shipping options that are not answered on this page, you can:
Contact Information
Store name: TheSculpStore
Email: info@thesculpstore.com
Phone: +1 9295793835
TheSculpStore is operated by SLCollective Limited.
US fulfilment partner location:
32 Court Street, Brooklyn, NY 11201, United States
Business Name: SLCollective Limited
Business Registration Number: 78238500
Business address: 99 Queen’s Road Central, Central, Hong Kong
Customer service hours:
Monday to Saturday
9:00 AM – 5:00 PM (ET)
We aim to respond to emails within 48 hours.