FAQ
Below you can find answers to some of the questions we are asked most often about shopping with TheSculpStore.
How long does delivery take?
Orders are usually processed and dispatched within 1 to 2 business days.
After dispatch, delivery generally takes around 5 to 8 business days. In most cases, orders arrive within approximately 6 to 10 business days from the date the order is placed.
For more detailed delivery information, please review our Shipping Policy.
Do you offer free shipping?
Yes, we currently offer free shipping on all orders.
For the most up-to-date information, please refer to our Shipping Policy or review the details shown at checkout.
Where is TheSculpStore based?
TheSculpStore is operated by SLCollective Limited and operates as an online fashion store.
We sell exclusively online, which helps us keep our collections up to date and our pricing competitive.
What should I do if I receive a damaged or faulty item?
If your item arrives damaged, defective, or not as expected, please contact us within 30 days of delivery.
We may ask you to provide photos so we can assess the issue properly. If your request is approved, we will assist you with an appropriate solution in line with our policy and your applicable rights.
More details can be found in our Return and Refund Policy.
Can I cancel my order after placing it?
If you need to cancel or update your order, please contact us as soon as possible.
We may be able to make changes if the order has not yet been processed or dispatched. Once the order has been prepared or shipped, cancellation is no longer possible, although you may still be able to return the item under our Return and Refund Policy.
What is your return policy?
If your item is not the right fit, not what you expected, or you are otherwise not fully satisfied, you may be eligible to return it within our 30 day return period, provided it meets the return requirements.
Returned items must be:
- unworn and unused
- in original condition
- returned with all tags still attached
Hygiene Products
For hygiene reasons, certain intimate items, including underwear, may not be eligible for return. Where this applies, the product page will clearly state that the item is non-returnable. This does not affect your rights if an item arrives damaged, faulty, or incorrect.
Please refer to our Return and Refund Policy for the full conditions and return instructions.
When will I receive my refund?
Once your return has been received and inspected, we will process your refund as soon as possible.
Approved refunds are usually returned to the original payment method within 7 business days, depending on your bank or payment provider.
How do I choose the right size?
Most product pages include a size chart or measurements to help you choose the correct size.
We recommend that you:
- review the size guide carefully
- consider whether you prefer a closer fit or a looser fit
- contact us if you are unsure, as we are happy to help where possible
Can I exchange an item for another size or colour?
In many cases, yes.
An exchange may be possible if the item is:
- returned in its original condition
- sent back within our return period
Please contact us before returning the item so we can check availability and explain the exchange process.
Do you ship internationally?
At this time, we only accept orders for delivery within the United States.
For the latest delivery information, please review our Shipping Policy or check the details shown at checkout.
Do you have a physical store?
No, TheSculpStore operates exclusively online.
Can I place a bulk or group order?
Yes. If you would like to place a larger order, for example for an event, team, or organisation, please contact our customer support team with the details of your request.
We will let you know about stock availability, expected lead times, and whether any discounts may apply.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email. Where tracking is available, this email will include your tracking details.
You can use that information to follow the progress of your parcel until it is delivered.
How can I contact customer support?
You can contact our customer service team by email or through the contact form on our website.
Contact Information
Store name: TheSculpStore
Email: info@thesculpstore.com
Phone: +44 7454756395
TheSculpStore is operated by SLCollective Limited.
Business Name: SLCollective Limited
Business Registration Number: 78238500
Business address: Unit 2904-05, 29/F Universal Trade Centre No. 3 Arbuthnot Road Central Hong Kong
Customer service hours:
Monday to Saturday
9:00 AM – 5:00 PM (ET)
We aim to respond to emails within 48 hours.