Billing Terms

Last updated: 29 March 2025

This Payment Policy explains the accepted payment methods, security measures, and payment conditions for purchases made through the TheSculpStore online store. By placing an order on our website, you agree to these Payment Terms.

1. Accepted payment methods
We offer several secure payment options to make checkout easy and convenient. We currently accept:

  • Credit and debit cards (Visa, Mastercard, American Express)

  • PayPal

  • Apple Pay and Google Pay

All payments are processed in USD (United States Dollars), unless stated otherwise at checkout.

2. Payment processing
Payment must be completed in full at the time of purchase.
Orders are only processed and shipped after payment has been successfully received.
If a payment fails or is declined, the order will not be confirmed.

3. Prices and currency
Prices on our website are shown in USD, unless stated otherwise.
We may update prices at any time without prior notice.
Any shipping costs, taxes, or additional fees (if applicable) are clearly displayed at checkout before you complete your purchase.

4. Secure payment handling
Our store uses SSL encryption (Secure Socket Layer) and trusted payment providers to help protect your transactions.
We do not store full card details. Payments are handled through vetted payment processors such as Shopify Payments, PayPal, and other supported providers used at checkout.

5. Refunds and chargebacks
Refunds are handled in line with our Returns & Refunds Policy.
If you experience any payment-related issues, please contact our customer service team at info@thesculpstore.com before starting a chargeback.
Where a chargeback is made without first contacting us, we may provide relevant order and delivery information to the payment provider as part of the dispute process.

6. Fraud prevention
We reserve the right to cancel or delay orders where we suspect fraudulent or unauthorized activity.
For higher-value orders, we may request additional verification before dispatch.

7. Title to goods
Items remain our property until full payment has been received.

8. Contact information

TheSculpStore
Warehouse Address: 184-11 Jamaica Ave, Queens , NY 11423
Business Address: 99 Queen’s Road Central, Central, Hong Kong
Email: info@thesculpstore.com
Phone: 

Customer service hours:
Monday to Saturday
9:00 AM – 5:00 PM (ET)
We aim to respond to your email within 1–2 business days.