Payment Policy

This Payment Policy explains how payments are handled when you place an order with TheSculpStore.

Accepted Payment Methods

We want checkout to be simple and secure. At this time, we accept the following payment methods:

• Credit and debit cards, including Visa, MasterCard, and American Express
• Apple Pay
• Google Pay
• Shop Pay

Currency

All payments are processed in GBP, unless a different currency is clearly displayed at checkout.

When Payment Is Taken

Payment is collected at the time you place your order.

Orders will only be processed and dispatched once full payment has been received successfully.

If a payment is declined or cannot be completed, the order will not be confirmed.

Pricing and Currency Display

Prices shown on our website are displayed in the currency selected at checkout.

We reserve the right to change product prices at any time without prior notice.

Any applicable taxes, duties, and shipping charges will be calculated and shown at checkout before you complete your purchase.

Secure Payment Processing

We use secure payment providers and encryption technology designed to help protect your payment information and personal data during checkout.

We do not store full card details on our own servers.

Refunds and Chargebacks

Refunds are handled in accordance with our Return and Refund Policy.

We reserve the right to challenge chargebacks that appear to be fraudulent, unauthorized, or otherwise unjustified.

If there is any problem with your payment or order, we ask that you contact us first so we can try to resolve the issue promptly.

Fraud Prevention and Security Reviews

We may place an order on hold or cancel it if we believe there may be fraudulent activity, unauthorized use of a payment method, or other suspicious behaviour.

For higher-value orders, we may request additional verification before the order is shipped.

Contact Information

Store name: TheSculpStore
Email: info@thesculpstore.com 
Phone: +44 7454756395

TheSculpStore is operated by SLCollective Limited.

Business Name: SLCollective Limited
Business Registration Number: 78238500
Business address: Unit 2904-05, 29/F Universal Trade Centre No. 3 Arbuthnot Road Central Hong Kong

Customer service hours:
Monday to Saturday
9:00 AM – 5:00 PM (ET)

We aim to respond to emails within 48 hours.