Refund policy
This page outlines the Return and Refund Policy for TheSculpStore.
We want you to feel confident shopping at TheSculpStore for women’s and men’s fashion. If something is not quite right with your order, we aim to keep the return and refund process clear, simple, and fair.
30 Day Return Period
Eligible items may be returned within 30 days of delivery.
To be accepted for return, items must meet all of the following requirements:
- The item must be unworn, unused, and in its original condition
- All original tags, labels, and packaging must be included
- Any accessories that came with the item must also be returned
If you need support at any point, our customer service team is available to help.
Return Costs
Incorrect, faulty, or damaged items
If the item you received is damaged, defective, or not the item you ordered:
- We will pay for the return shipping costs
- We will offer you either a replacement or a refund, depending on stock availability and your preference
The currency that applies to this policy is GBP.
We do not apply any restocking fees.
Change of mind, size issues, or style preference
If you would like to return an item for personal reasons, such as the size, fit, colour, or style not being right for you:
- You are responsible for the return shipping costs
- Any original shipping charges, where applicable, are not refundable
Hygiene Products
For hygiene reasons, certain intimate items, including underwear, may not be eligible for return. Where this applies, the product page will clearly state that the item is non-returnable. This does not affect your rights if an item arrives damaged, faulty, or incorrect.
How to Return an Item
1. Contact us
Please email us at info@thesculpstore.com and include your order number and the reason for the return.
2. Prepare your return
Pack the item securely, ideally in its original packaging, and make sure all tags, accessories, and any included documents are enclosed.
3. Send the parcel back
Once we have reviewed your return request, we will provide you with the return instructions.
Please follow the instructions provided in your return authorisation email and hand the parcel to the shipping carrier listed there.
Refunds
Once your returned item has arrived, we will inspect it to make sure it meets the return conditions.
If your return is approved, the refund will be made to the original payment method used for the purchase.
Please allow up to 7 days for the refund to appear, depending on your bank or payment provider.
Exchanges
If you would like to exchange an item for another size, colour, or product, please contact us before sending the item back.
We will let you know whether the requested item is available and explain the next steps for arranging the exchange.
Non-Returnable Items
For hygiene and safety reasons, some products may not be eligible for return. This can include items such as underwear, swimwear, or certain accessories, depending on hygiene standards and applicable regulations.
Where this applies, the product will be clearly marked as non-returnable in the product description on our website.
Questions and Further Assistance
If you have any questions about returns, refunds, or exchanges, you can:
Contact Information
Store name: TheSculpStore
Email: info@thesculpstore.com
Phone: +44 7454756395
TheSculpStore is operated by SLCollective Limited.
Business Name: SLCollective Limited
Business Registration Number: 78238500
Business address: Unit 2904-05, 29/F Universal Trade Centre No. 3 Arbuthnot Road Central Hong Kong
Customer service hours:
Monday to Saturday
9:00 AM – 5:00 PM (ET)
We aim to respond to emails within 48 hours.